Privacy Policy

Effective Date: 21/09/25

Puppy Pathways is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, including through our website, social media, email communications, and in connection with our puppy training services. This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Data Controller

Puppy Pathways is the data controller responsible for your personal information.

Contact details:
Email: puppypathwaysns@gmail.com
Address: N/A

2. Personal Data We Collect

We may collect and process the following personal data:

Identity data: name, date of birth (if applicable)

Contact data: email address, telephone number, postal address

Puppy information: breed, age, health or behavioural notes

Payment information: billing address, payment method details

Website and online usage data: IP address, browser type, cookies (see our Cookie Policy)

Media data: photos or videos provided with your consent

3. How We Use Your Personal Data

We process personal data for the following purposes:

To provide puppy training services, including booking and course administration

To communicate with you about your bookings, training progress, or enquiries

To send marketing communications about upcoming courses, events, and offers (where consented or where a legitimate interest exists)

To improve our services and website experience

To comply with legal obligations, including accounting and record-keeping requirements

To use photos or videos for promotional purposes where you have provided consent

Note: We may store email addresses provided to us (including via Gmail) to contact you about upcoming courses or promotions related to Puppy Pathways services.

4. Legal Basis for Processing

We process personal data on the following legal bases:

Contractual necessity: to provide training services you have requested

Consent: where you have opted in to marketing communications or media use

Legitimate interests: for business administration, course notifications, and improving our services

Legal obligations: to comply with applicable law

5. Sharing Your Data

We may share your personal data with:

Puppy School UK franchise network: for franchise administration and quality control

Service providers: for payment processing, IT support, and marketing services

Legal authorities: where required by law or to protect rights and safety

We do not sell or rent your personal data to third parties.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data against unauthorized access, loss, or destruction. Personal data will be retained only as long as necessary for the purposes outlined in this policy or as required by law.

Emails may be stored securely in our Gmail account for future communications regarding Puppy Pathways courses.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction or erasure of your data

Object to processing or request restriction

Data portability

Withdraw consent at any time (without affecting the lawfulness of prior processing)

To exercise your rights, please contact us at Puppypathwaysns@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies and Online Tracking

Our website may use cookies and similar technologies to improve user experience and analyse traffic. Please refer to our Cookie Policy for detailed information.

9. Social Media and Media Consent

Social Media:
We may interact with you via social media platforms such as Facebook, Instagram, and X/Twitter. When you engage with our accounts—by commenting, messaging, or sharing content—personal data you provide may be collected by the platform. Puppy Pathways does not control how these platforms process your data. Any personal data we receive through social media (e.g., messages or public interactions) will be processed in accordance with this Privacy Policy, primarily to respond to enquiries or provide information about our services and courses.

Photos and Videos:
From time to time, Puppy Pathways may take photographs or videos of puppies and their owners during training sessions or events for promotional purposes, including on social media, websites, and marketing materials. We will only use images or videos in which you or your puppy appear if you have provided your consent.

We may store and process these images as part of our marketing activities. You have the right to withdraw your consent at any time by contacting us at [Insert email]. If you do not consent, we will ensure your or your puppy’s images are not used.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated effective date.

11. Puppy School UK Privacy Policy

As a franchise of Puppy School UK, please note that Puppy School UK has its own privacy policy which may apply in certain circumstances. We recommend that clients also review Puppy School UK’s privacy policy, which is available on their official website, to understand how their data may be processed by the wider franchise network.

By using Puppy Pathways’ services, you agree to the terms outlined in this Privacy Policy.